Payments & Returns

Accepted Payment Methods:

We accept the following payment methods currently

  1. All major Indian and International credit cards
  2. All major Indian and International debit cards
  3. Net banking with major Indian and International banks
  4. Cheque/Demand draft
  5. Wire/Online transfer from all major Indian and International banks
  6. Mobile payments (Paymate)
  7. ITZ cash cards

Return Policy:

Customers may notify us of any damage or defect within 24 hours from the date of delivery. Please ship the gift product you have a complaint about, back to us; we will remake any product that is found to be defective or lacking in quality in any way. That is our promise to you. Pack the products and stick the return label on the box. We will email you return shipping address. Visit nearest India Post & Ship the product to Zestpics at the given address. (We will reimburse you upto Rs100 once the product is received). Zestpics will replace the defective product with a brand new product at no extra cost. Zestpics will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production. Replacement is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.


Items that cannot be Returned:

Personalized / Customized gifts.


Replacement & Exchanges:

Please shoot a video while opening the parcel. And Then If you receive any damaged product or have any issue with the product, Kindly WhatsApp us on 9676444486 within 24 hours of delivery and send us photo or video of product. We will send you the replacement. If Video is not made While Opening the parcel we will not be able to send the replacement. Note: We need entire video in one single clip.

Zestpics does not offer cash refunds. In case of returns customers have the following two options -

  1. Get equivalent amount as Zestpics store credit to be used on any future purchase at Zestpics
  2. In case of damaged or incorrect merchandise, Zestpics would ship the correct product upon receipt of the damaged or incorrect merchandise from you. Customers will have to bear the return shipment and packaging costs

Tracking Returns:

Customers can track the status of their returns by emailing us at care@zestpics.com or by phone on +91-9676444486
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Points multiplier 1× points per 1₹ spent 1.25× points per 1₹ spent 1.5× points per 1₹ spent 1.75× points per 1₹ spent 2× points per 1₹ spent
Exclusive Early Access to New Collections No No Yes Yes Yes
Special Birthday Rewards Yes Yes Yes Yes Yes
VIP-Only Flash Sales & Promotions No Yes Yes Yes Yes
Frequently Asked Questions
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Our Rewards Program is an exclusive loyalty system designed to enhance your shopping experience. Earn points through purchases and special activities, then redeem them for discounts, exclusive products, and VIP benefits. It's our way of saying thank you for your continued support.
Membership is automatic and completely free! Simply create an account or place your first order, and you'll instantly become part of our rewards community. No additional sign-up steps required.
Your rewards dashboard provides a complete overview of your points balance, tier status, and available benefits. Visit the "Rewards" section to view your points history, redeem rewards, or check your progress towards the next tier level.
Advancing through our VIP tiers is simple: earn points through purchases and program activities. Each tier has specific point requirements, and your progress is clearly displayed in your rewards dashboard. The more you engage with our program, the faster you'll unlock premium benefits.
Your reward points are yours to keep indefinitely. There's no expiration date, giving you complete flexibility to save and redeem your points whenever you choose. We believe in rewarding your loyalty on your terms.