Accepted Payment Methods:
We accept the following payment methods currently
- All major Indian and International credit cards
- All major Indian and International debit cards
- Net banking with major Indian and International banks
- Cheque/Demand draft
- Wire/Online transfer from all major Indian and International banks
- Mobile payments (Paymate)
- ITZ cash cards
Customers may notify us of any damage or defect within 24 hours from the date of delivery. Please ship the gift product you have a complaint about, back to us; we will remake any product that is found to be defective or lacking in quality in any way. That is our promise to you. Pack the products and stick the return label on the box. We will email you return shipping address. Visit nearest India Post & Ship the product to Zestpics at the given address. (We will reimburse you upto Rs100 once the product is received). Zestpics will replace the defective product with a brand new product at no extra cost. Zestpics will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production. Replacement is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.
Items that cannot be Returned:
Personalized / Customized gifts.
Replacement & Exchanges:
Please shoot a video while opening the parcel. And Then If you receive any damaged product or have any issue with the product, Kindly WhatsApp us on 9676444486 within 24 hours of delivery and send us photo or video of product. We will send you the replacement. If Video is not made While Opening the parcel we will not be able to send the replacement. Note: We need entire video in one single clip.
Zestpics does not offer cash refunds. In case of returns customers have the following two options -
- Get equivalent amount as Zestpics store credit to be used on any future purchase at Zestpics
- In case of damaged or incorrect merchandise, Zestpics would ship the correct product upon receipt of the damaged or incorrect merchandise from you. Customers will have to bear the return shipment and packaging costs
Tracking Returns:Customers can track the status of their returns by emailing us at email@example.com or by phone on +91-9676444486