Quick answers about ordering personalised gifts from Zestpics. Last updated: 18 October 2026.
Ordering & personalisation
What does Zestpics sell?
Zestpics makes personalised photo and name gifts: photo moon lamps, engraved name bracelets and eye-photo pendants, photo keychains, photo sipper and smart water bottles, string art portraits, photo mosaics, canvas and digital paintings, crystal photo gifts, mugs and frames. Every piece is made to order with your photo, name or message.
How do I add my photo or name?
On the product page, upload your photo and type the name or message in the personalisation box before you tap Add to cart. If your photo is not ready, you can still order and send it on WhatsApp +91 96764 44486 after ordering.
How long has Zestpics been in business?
Zestpics has been selling personalised gifts online since 2017 and has delivered more than 65,000 orders. We have our own studio and store in Manikonda, Hyderabad.
Delivery
How long does delivery take?
Standard delivery across India usually takes 9 to 12 business days. A faster paid express option (usually 5 to 7 business days) is shown at checkout.
Is shipping free?
Standard shipping is free across India on orders above ₹99. Orders of ₹99 or less pay ₹29 for delivery. Express shipping is optional and paid; the price is shown at checkout.
Do you deliver in Hyderabad in 24 hours?
Yes. In Hyderabad we offer 24-hour delivery, or you can pick up your order from our store in Manikonda.
Do you ship outside India?
No. We currently deliver only within India.
How do I track my order?
You get a tracking link by message and email once your order ships. You can also ask us on WhatsApp +91 96764 44486.
Payments
Do you offer Cash on Delivery (COD)?
No. Zestpics does not offer Cash on Delivery or partial COD. Every gift is personalised with your own photo or name, so an order that is refused at the door cannot be resold. All orders are prepaid.
Which payment methods do you accept?
We accept UPI, credit and debit cards, net banking and wallets through Razorpay's secure checkout.
Returns, replacements & cancellations
What if my gift arrives damaged or wrong?
Record one continuous, uninterrupted unboxing video when you open the parcel and send the complete video on WhatsApp +91 96764 44486 within 24 hours of delivery. After we verify it, we replace the product. Claims cannot be processed without a complete unboxing video.
Can I return a personalised gift?
Personalised and customised gifts cannot be returned or exchanged, because they are made only for you. Damaged or defective items are replaced as described above. We do not offer cash refunds on returns; eligible returns get Zestpics store credit.
Can I cancel my order?
No. Since our products are personalised with your name, photo or other custom details, we are unable to accept cancellations or returns once the order has been confirmed. As these items are uniquely made for you, they cannot be resold because of the personal information they carry. Damaged, defective or wrong items are still replaced as described above.
What if the free-size bracelet does not fit?
Our bracelets are free size. We cannot replace, exchange or refund a bracelet because of size or fit, so please keep this in mind before ordering.
Store & contact
Where is the Zestpics store?
Zestpics, Plot No 131, 132, KK Heights, Sriram Nagar Colony, Pupalaguda, Manikonda, near Golden Temple, Hyderabad, Telangana 500089. Open Monday to Saturday, 10:30 AM to 8:30 PM. Closed on Sundays.
How do I contact Zestpics?
WhatsApp +91 96764 44486 (chat or call), or email care@zestpics.com.